Privacy Policy

BASIC INFORMATION

By means of this notice and in compliance with Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, users of this website are informed that the personal data they provide through the contact forms on the website will be treated confidentially in accordance with said legislation.

DATA CONTROLLER

Personal data obtained directly from the interested party will be treated confidentially and be included in the corresponding processing activity of the owner of the website.

PURPOSE

The purpose of the data processing corresponds to each of the processing activities listed in the corresponding record.

LEGAL GROUNDS

The processing of data is legitimate for the fulfilment of the functions of advertising, offering and contracting services and disseminating information that form part of the contents and purpose of the website.

DATA STORAGE

Personal data will be stored for as long as necessary to fulfil the purpose for which it was obtained and to determine any liability arising from this purpose, taking into consideration the periods corresponding to filing and document obligations.

COMMUNICATION OF DATA

In general, personal data will not be provided to third parties, except as required by law or at the request of judges or courts.

RIGHTS OF INTERESTED PARTIES

Users may exercise their rights of access, rectification, cancellation, opposition, portability and limitation of processing in accordance with legislation by contacting the website owner.

COOKIES

Users are informed that this website uses cookies. In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce, a Cookie Policy is available for users for their information.

DEVELOPMENT OF THE PRIVACY POLICY

This document explains the use and processing of the personal data of users of the website in their online interactions. It also informs users about what rights they can  exercise in relation to said data and the contact methods for this purpose.

The website offers online services related to tourism activities, either from its own pages or as a platform where different collaborators and associated suppliers interact. This privacy policy applies to all such channels of interaction. The privacy policy is subject to modification and adaptation to new legislation as it is approved, and users are therefore advised to consult it regularly. In the event that any changes introduced affect the rights of users, they will be notified in an explicit and timely manner. 

Acceptance of all these terms and conditions is a prerequisite to use this website with full rights. If the user does not agree with the Privacy Policy, they must not use the services offered by the website.

The purpose of the website and the services offered requires the user to provide basic information such as name and surname, identification details, contact details, travel companions and payment details. In addition to this basic information, additional information regarding the circumstances of the contracted service, and the user’s preferences, may be useful. 

Information is also collected from the computer, mobile phone, tablet or electronic device used to access the services, such as the IP address, browser, settings or language. Depending on the access path to the website, more information may be received, and even automatically collected. 

Personal data is requested in order to better manage bookings or access to services, and to ensure better customer satisfaction. 

TuralGi may also use this information to contact you and inform you about discounts, offers, related products or services or those of interest, among others. 

Furthermore, the reason for sharing this data will be principally to ensure that service providers have the information necessary to complete bookings or contracts, and they may also be shared with other partners such as financial institutions, advertisers or administrative authorities as required. 

As a complementary channel, the use of social networks may be integrated into the website in different ways, allowing both the website owner and the provider of the social network to receive personal data. 

Procedures and tools are implemented to prevent unauthorised access or misuse of this personal data. 

Unless otherwise stated, only those over the age of 16 can access the website’s online services. Information or processing of the personal data of those under 16 will only be possible with the consent of parents or legal guardians when they share this information. 

Users have the right to review their personal data. They may access the registered personal data or request its deletion using a form addressed to the Data Protection Officer. 

Type of data collected

The minimum basic information required for formalising bookings is the user’s name, e-mail address and identification. Their address, telephone number, date of birth, payment details, accompanying persons and preferences may also be requested. 

In the event of any other additional contact or contact with customer services, or even contact with the actual service provider via the website, user information regarding these communications will be collected, including interactions for giving opinions, such as the user’s requests for help or comments that they may post about their experiences. 

If using a smartphone, the user can decide to allow viewing of their current location or access to contacts. This information helps to provide a better service and experience, as well as recommendations near the user. 

Personal data will also need to be provided for participation in competitions or events. 

With regard to third parties, when making a booking, the personal data of all persons included in the booking will be provided as an essential part of the service. Users are solely responsible for ensuring that the persons about whom personal data is provided are aware of and understand and accept this privacy policy. 

Users are also informed that information is automatically collected when they visit the website, whether they make a booking or not. This information includes their IP address, access date and time, information about device software and hardware, clicks, and pages displayed. 

In the case of smartphones, data can be collected that identifies the device, its settings, features and system activity. 

Finally, any information obtained from collaborators, suppliers or friendly links will be combined with the information directly provided. This includes the possibility of third-party services to facilitate payments, meaning that information about these payments will be provided to manage bookings. 

Information regarding complaints from both users and suppliers and information about the user may be collected to provide relevant advertising.

Purposes, legal basis and duration of data processing 

The personal data collected may be used for different purposes related to the need to offer the best experience, and for this reason the following uses are authorised: 

Bookings: Data will be used to complete and manage bookings and to send related communications such as confirmations, modifications or reminders. 

Customer service: Personal data that is necessary for responding to requests or enquiries, searches or requirements, and for answering any questions will be shared. 

Marketing: Contact details may be used to regularly send news about products or services related to the service provided. Users can unsubscribe to these communications at any time, via e-mail or by clicking on the corresponding link.

The offers shown can be customised, and relevant information will be used to manage promotional activities such as competitions or recommendation programmes. 

Direct communication: It may sometimes be necessary to contact the user directly via email, publications, telephone or messages, depending on the information previously shared. Reasons for such contact include responding to and handling requests, comments and information about bookings, the use of questionnaires or an invitation to comment. The user may also be contacted directly if technical assistance or relevant information is required. Administrative messages, notifications, warnings or security alerts may be sent when necessary. 

Market research: The user may be invited to participate in market research and will be informed in each case of the data collected and how it will be used. 

Analytical use: To evaluate the functionalities and services, and to improve the website’s performance and all the offers and proposals contained therein, data may be collected with the commitment to improve the user experience. 

Comments: Opinions on destinations, suppliers, services or experiences may be collected and published. By writing a comment, users accept that it may be published. 

Legal basis: It may be necessary to collect information in order to manage and resolve legal disputes, comply with regulations, enforce terms of use or fulfil the requirements of administrative or judicial authorities. 

The communication of personal data is entirely voluntary. However, certain services may only be provided if such personal data is collected, particularly identification and contact details. In any event, personal data will be processed automatically, and if they produce legal effects or are of a sensitive nature, appropriate measures will be implemented to guarantee the rights and freedoms of the data subject. Technical and organisational measures necessary to ensure the security of the personal data provided in relation to their alteration, loss or unauthorised processing or access are also adopted.

 

Rights on Personal Data

Users may withdraw their consent for processing their data at any time after it has been granted, although we reiterate that some data are essential for the provision of the service.

The following rights may also be exercised:

• Access to personal data and their rectification if inaccurate
• Deletion of personal data if, among other reasons, they are no longer necessary for the purposes for which they were collected
• Limitation of data processing in certain circumstances
• Opposition to the processing of data for reasons related to the user’s particular situation and the study of their energy consumption
• Portability of the data in the cases provided for by regulations
• Other rights recognised in the applicable regulations

These rights may be exercised by sending an e-mail to the Data Protection Officer or by clicking on the link provided, specifying the right being exercised and in relation to which personal data.

In the event of disagreements with the website owner with regard to the processing of your data, a complaint may be submitted to the Data Protection Authority (www.aepd.es).

"Cookies"

This website uses its own and third-party technical, customisation, analytical and advertising cookies that process connection and/or device data as well as browsing habits for statistical and advertising purposes.

For this reason, and in compliance with Article 22 of the Spanish Law on Information Society Services, when users access our website they are asked for their consent and are provided with information regarding these cookies, which can be consulted in the Cookies Policy section. 

Updating data

It is important to keep your personal data up-to-date and to report any changes. In the event of non-compliance with this commitment, the website owner shall not be held responsible for their veracity.

Similarly, this Privacy Policy does not cover personal data provided to third parties through the links on the website.

This Privacy Policy may be modified to adapt it to changes on our website, and to any legislative or jurisprudential changes regarding personal data that may be made. Therefore, the user must read the Privacy Policy each time they provide us with their data via the website.